Help & Frequently Asked Questions
Find answers to the most common questions about our chauffeur services, booking process, vehicles, payments, and travel arrangements.
Booking & Reservations
How do I book a chauffeur?
You can book online, contact us via email or WhatsApp, or request a customised quote. Provide your pickup location, destination, date, and passenger count, and we’ll arrange everything for you.
How far in advance should I book?
We recommend booking 24–48 hours in advance, but we also accept same-day bookings based on vehicle availability.
Can I make changes to my booking?
Yes, changes can be made up to 24 hours before the pickup. Contact our support team with your updated travel details.
Airport Transfers
Do you monitor flights for delays?
Yes. We track flights in real time and adjust pickup times automatically at no extra charge.
Where will my chauffeur meet me at the airport?
Your chauffeur will greet you in the arrivals hall with a name board, assist with luggage, and escort you to the vehicle.
Is luggage assistance included?
Absolutely. Our chauffeurs will always help with loading and unloading luggage.
Vehicles & Services
Do you offer only premium vehicles?
Yes. We operate exclusively with luxury saloons, premium estates, and business vans. No standard or budget vehicles.
Can I choose the exact vehicle?
We assign vehicles based on service type and class, but specific model requests are welcome and accommodated where possible.
Do you offer child seats?
Yes. Infant, child, and booster seats are available on request at the time of booking.
Pricing & Payment
Are your prices fixed?
Yes. All bookings are confirmed with fixed pricing—no surge rates or hidden costs.
What payment methods do you accept?
We accept credit/debit cards, bank transfer, online payment links, and corporate invoicing for business accounts.
Do you charge extra for waiting time?
We offer complimentary waiting time for airport arrivals and hotel pickups. Additional time will be charged per our rate policy.
Contact Us
If you need assistance with your booking, have questions about our services, or require a customised travel solution, our team is here to support you.
Your Time, Your Comfort, Our Priority
You deserve more than just transportation—you deserve a journey that reflects your standards. From flight monitoring to tailored travel planning, Milelux delivers exceptional chauffeur service designed around your schedule, expectations, and comfort.
Milelux provides luxury chauffeur-driven airport transfers, executive travel, and long-distance rides with premium vehicles and professional chauffeurs. Comfort, reliability, and service without compromise.
© 2025 Milelux
